Cancellation Policy

At Sterling Running Coaching, we understand that circumstances can change. We strive to be flexible while also maintaining a sustainable business model. Therefore, we require at least 30 days' written notice for cancellation of any coaching plan.

• How to Cancel: To cancel your coaching plan, please send a written notification via email to Coach Katie, katie@sterling-running.com. Your cancellation will be effective 30 days from the date we receive your email.

• Cancellation Before 30 Days: If you cancel with less than 30 days' notice, you will be charged for the following month’s service as it is difficult to fill a coaching spot with short notice.

• Effect of Cancellation: Upon cancellation, your access to Final Surge and all coaching services will cease at the end of the 30-day notice period.

Refund Policy

Monthly Subscriptions:

• Initial Consultation: The initial consultation call is free.

• Monthly Payments: Payments for monthly coaching subscriptions are non-refundable for the current billing cycle. If you provide the required 30-day notice of cancellation, you will not be charged for the following month.

• Early Termination (without 30 days notice): If you terminate your coaching plan without providing at least 30 days' written notice, you will not be eligible for a refund for the current month's payment, and you will be charged for the following month’s service.

Exceptions:

• Injury/Medical Circumstances: In extenuating circumstances, such as an injury or medical condition that prevents you from training, we can pause or cancel your coaching services at that time. This will be handled on a case-by-case basis.